Is Green Cleaning Seattle licensed, insured, and bonded?
Absolutely! We are licensed, insured, and bonded - for your protection and for the protection of our cleaners and company.
Can you tell me more about Green Cleaning Seattle and it's staff?
The link to the left - "About Us" tells more about Green Cleaning Seattle and it's staff.
What about Green Cleaning Seattle is "green"?
Green Cleaning Seattle uses products that are non-toxic and natural - we do not use products that contain chemicals or artificial fragrances. We also recycle and reuse our cleaning towels (they are cleaned and sanitized after each use) and recycle and reuse our spray bottles. The Green Cleaning Seattle office also participates in the Green Power Program and purchases clean, renewable energy. Green Cleaning Seattle is also a member of the Washington Toxics Coalition and the Organic Consumers Association and supports organizations that are working to create awareness about green practices.
How do I make an appointment for a green cleaning service?
Click the link to the left - "Contact Us" - or give us a call at 206-307-2270
What kinds of services does Green Cleaning Seattle offer?
Click the link to the left - "Services" - or give us a call at 206-307-2270
I need to make a change to my cleaning service program (such as change the location of my key or reschedule a service). What should I do?
So that your cleaner can focus on cleaning your home or office, please direct billing, service program requests, scheduling and/or rescheduling questions and requests directly to our office. Please note that we do require at least 24hrs (excluding weekends and holidays) to make changes to your service program. We need this time to insure that there is enough time to update your file and your cleaner with the new information.
I have a pet. Is there anything special that I need to do before my cleaner arrives?
We love pets and welcome information regarding your pet and how to insure your pet is comfortable with us in your home. However, if you have a dog (or dogs) that are uncomfortable with new people, please try to have your dog(s) out of area of the home that our cleaners will need to access or clean. If you have any concern about your pets meeting us, please talk to the office - 80% of our clients have pets and we will be happy to help come to a solution that is safe and comfortable for everyone.
How do I pay for the cleaning service?
We accept checks, money order, and Paypal. Please make checks out to: Green Cleaning Seattle. Most of our clients simply leave a check on the kitchen counter after each service. Please note, full payment for service must be received prior to or immediately upon completion of service. If you are not going to be home during the clean, please leave a check for your cleaners (and let our office know where it will be located). If you would like to pay with Paypal, please let our office know at least 24 hours before your clean is scheduled and we will bill your email address. If paying by Paypal, we need to have payment before our cleaners arrive at your home and an additional 4% service charge will be applied. We also offer a billing program for certain clients. Contact our office for more information.
How will my cleaner get in if I will not be home?
Many of our clients are not home and are at work during the time that we provide service. There are several options in regard to how to enter the home. Please talk to our office about options and to decide on a method for your cleaner to enter your home/office. Please note: information regarding how to enter must be confirmed through the office at least 24hrs before your scheduled service (excluding weekends and holidays).
I am usually home when my cleaner arrives, but I won't be home on the next visit. What should I do?
No problem - just let our office know. If one of the usual procedures - such as the location of how to enter the home or other necessary information - has changed, give our office a call or send us an email. In order to insure a smooth running service, and to insure that there is enough time to update your cleaner with the necessary information, we require at least 24hrs of notice (excluding weekends and holidays) to make a change on your service program. If your cleaner cannot enter the home/office upon arrival, a cancellation feel will be billed. Please see below for our cancellation policy.
What if I cancel my service less than 48hrs before the scheduled day and time?
When a service is canceled less than 48hrs in advance, this limits our ability to book the slot for another service. Services canceled less than 48 hours prior to the scheduled appointment will be billed a $50 cancellation fee. Upon-arrival cancellations will be billed a $150 cancellation fee or full amount of the service if service was under $150. Late payments are subject to a 10% service charge each 30 days past due and will be turned over to collections after 60 days. Please note: once a bill is past due and is turned over to collections, we are unable to reverse this action. Please communicate with us if you are having problems getting your bill up to date.
Are parking fees added to my service total?
Yes, parking fees are added to your service total IF available free parking is more than 2 blocks from your home. The quote we give you via email or phone does not include parking fees because we are not always able to know if free parking will be available and where it is available. If free parking is not abundant in your area, but you have a suggestion on where your cleaner should park, please contact our office at least 24hrs (excluding weekends and holidays) prior to your scheduled service and let us know where free parking is available. We will be happy to help save you money and park where you suggest.
Overall, the service I received was great, but there is something that I am not completely happy about. What do I need to do to get it fixed?
If something was missed in one of our standard cleaning service packages, and you are not satisfied with your house or office cleaning, please notify us within 24 hours of the cleaning and we will send the team back out - at our expense - to correct the problem. Also, we will email you a survey shortly after your first service. If you have not already, please offer us your feedback when you receive it. If you have any questions, comments, or concerns, please do not hesitate to contact us. We find that great communication in the very beginning of setting up service insures a smooth set-schedule service - and is a great foundation from which we may develop our relationship.
Can I schedule my service for any amount of time?
You may schedule your service hourly; however, we do have a 3 hour minimum for one time, first time, and monthly services within Seattle and a 2.5 hour minimum for weekly or twice monthly set schedule services within Seattle; if you are located outside of Seattle, the minimum service time may be higher. Please call or email our office for a quote that is specific to your home or office and your needs.
What do you mean you can't service my home?
Although we rarely encounter a situation where we have to refuse service to a client, if our cleaners continually feel uncomfortable working for a client and/or if the client harasses or solicits our company and/or cleaners, we reserve the right to refuse service to anyone.
I have a question. Who do I ask?
Of course, if you have any questions, comments or special requests, please do not hesitate to call or email the Green Cleaning Seattle office! We're here to make your life easier.