Is Green Cleaning Seattle - Eco-Maid Services™ licensed, insured, and bonded? And are you guys really LOCAL?
Absolutely! We are licensed, insured, and bonded - for your protection and for the protection of our cleaners and company. All of our cleaners are employees, not independent contractors. And, yes! We are local - Green Cleaning Seattle was started right here in Seattle and is locally owned and woman-operated. We're not franchised. But we are the only locally owned and operated green cleaning service in Seattle that has an official trademark.
Can you tell me more about Green Cleaning Seattle - Eco-Maid Services™ and staff?
The link to the left - "About Us" tells more about Green Cleaning Seattle - Eco-Maid Services™ and staff.
What about Green Cleaning Seattle - Eco-Maid Services™ is "green"?
Green Cleaning Seattle - Eco-Maid Services™ uses products that are non-toxic and natural - we do not use products that contain chemicals or artificial fragrances. We also recycle and reuse as many products as possible: our cleaning towels (they are cleaned and sanitized after each use) and recycle and reuse our spray bottles and cleaning containers. Our vacuums are low-noise and Energy Star approved. The power consumption of the Green Cleaning Seattle - Eco-Maid Services™ office is net-zero on an annual basis and our solar panels were installed by another local green business, Solar Epiphany. Our office is also furnished with Energy Star approved appliances, eco-friendly flooring and low VOC paint. The Green Cleaning Seattle - Eco-Maid Services™ office supports the Washington Toxics Coalition and the Organic Consumers Association and supports organizations that are working to create awareness about green practices. And last but not least, we also only advertise local through The Strangermart, KEXP, Green Lake Moms & Wallyhood!
How do I make an appointment or get a quote for a green cleaning service?
Click the link to the left - "Contact Us" - or give us a call at 206-307-2270
What kinds of services does Green Cleaning Seattle - Eco-Maid Services™ offer?
Click the link to the left - "Services" - or give us a call at 206-307-227. We offer eco-safe house cleaning, maid services, and office cleaning services. This includes maintenance cleaning, deep cleaning, move-out/in cleaning, and light-dust new construction cleaning. We do not offer bio-hazard/death/toxic clean clean up services nor do we offer just-finished new construction clean up services. Both of these services require specific training and operate under specific regulations. If you are not sure if the service you are looking for falls into the services we provide, give us a call.
How much will it cost to clean my home or office?
Probably less than you think! Please click on the "Contact Us" link to the left to get a quote for your specific service request. The time/rate to clean a home or office depends on a few factors, namely: the size and condition of the home and the service program subscribed to. Our rates are per-person hour and billed in 15 minute increments, rounded up.Is there anything that I need to do before my cleaner arrives?
If you have signed up for The Basic Clean or The Deep Clean service, please try to have dishes out of the sink/off the counters and remove clutter from the areas to be cleaned. We ask that you do this so that we can devote as much time as possible to cleaning your home or business. If you have signed up for the Move-out/Move-in cleaning service (and you would like the interior of your freezer cleaned), please be sure that your freezer has been in de-frost mode for at least 24 hours before your scheduled service. Also, if you have signed up for the Move-out/Move-in cleaning service (and you would like the interior of your oven cleaned), please note that there is currently not a 100% natural oven cleaning product on the market. If your oven is self cleaning, we can utilize this feature for you, however, and wipe the interior out.
How do I pay for the cleaning service?
We accept checks, money order, and Paypal. Please make checks out to: Green Cleaning Seattle. Most of our clients simply leave a check on the kitchen counter after each service. Please note, full payment for service must be received prior to or immediately upon completion of service. Otherwise, a $30 late fee may be applied. If you are not going to be home during the clean, please leave a check for your cleaners (and let our office know where it will be located). If you would like to pay with Paypal, please let our office know at least 24 hours before your clean is scheduled and we will bill your email address. If paying by Paypal, we need to have payment before our cleaners arrive at your home and an additional 4% service charge will be applied. We also offer a billing program ONLY for maid service client and commercial clients. Contact our office for more information regarding billing programs.
I have a pet. Is this okay?
Yes! Absolutely. We love pets (check out our "About Us" page to read about our pets). However, if you have a dog (or dogs), unless you will be home and/or unless your pet is completely comfortable with strangers, please try to have your dog out of area of the home that our cleaners will need to access or clean. We love pets, but for safety reasons (unless you will be home and/or unless your pet is completely comfortable with strangers) we ask that Fido be removed from the immediate cleaning areas.
I need to make a change to my cleaning service program (such as change the location of my key). What should I do?
So that your cleaner can focus on cleaning your home or office, please direct billing, service program requests/updates, and questions and requests directly to our office. Please note that we do require at least 24hrs (excluding weekends and holidays) to make changes to your service program, such as update your entry information. We need this time to insure that there is enough time to update your file and your cleaner with the new information. IF YOU NEED TO RESCHEDULE OR CANCEL, our office requires at least 48hrs of notice to avoid a cancellation fee (see below).
I leave for work at 8:30am. Can my cleaner to arrive before then?
How will my cleaner get in if I will not be home?
Many of our clients are not home and are at work during the time that we provide service. There are several options in regard to how to enter the home. Please talk to our office about options and to decide on a method for your cleaner to enter your home/office. Please note: information regarding how to enter must be confirmed through the office at least 24hrs before your scheduled service (excluding weekends and holidays). If our cleaner needs to wait to enter the home/office, wait time is billed time.
I am usually home when my cleaner arrives, but I won't be home on the next visit. What should I do?
No problem - just let our office know. If one of the usual procedures - such as the location of how to enter the home or other necessary information - has changed, give our office a call or send us an email. In order to insure a smooth running service, and to insure that there is enough time to update your cleaner with the necessary information, we require at least 24hrs of notice (excluding weekends and holidays) to make a change on your service program. Keys are accepted for commercial clients; if you are not a commercial client, you may:
* Leave a key for us in a specific location (and update our office on the location)* Attach a lock box to your door knob (and update our office on the combo)
* Provide our office with the combination for your garage door
* Arrange for your building manager or concierge to let our cleaner inside
If your cleaner cannot enter the home/office upon arrival, a cancellation feel will be billed. Please see below for our cancellation policy.
What if I cancel my service less than 48hrs before the scheduled day and time?
When a service is canceled less than 48hrs in advance, this limits - and many times prevents - our ability to book the slot with another service. Services canceled less than 48 hours prior to the scheduled appointment will be billed a $50 cancellation fee. Upon-arrival cancellations and cancellations of within 24hrs will be billed a $100 cancellation fee or full amount of the service if service was under $100. Late payments are subject to a 12% per 360 days late fee and will be turned over to collections after 45 days. Please note: once a bill is past due and is turned over to collections, we are unable to reverse this action. Please communicate with us if you are having problems getting your bill up to date.
Are parking fees added to my service total?
Yes, parking fees are added to your service total IF available free parking is more than 2 blocks from your home. The quote we give you via email or phone does not include parking fees because we are not always able to know if free parking will be available and where it is available. If free parking is not abundant in your area, but you have a suggestion on where your cleaner should park, please contact our office at least 24hrs (excluding weekends and holidays) prior to your scheduled service and let us know where free parking is available. We will be happy to help save you money and park where you suggest.
I am on an every other week Basic Clean service program that is booked at the minimum service of 2.5hrs per visit. This seems to be almost the perfect amount of time, but lately my cleaner has been getting done a bit earlier. Since I can't book for less time than 2.5hrs, what should I do?
You are welcome to leave your cleaner an "if there is extra time" list on the kitchen counter. Although we can't guarantee that your cleaner will have the time to get to the extra items on the list, if your cleaner does have extra time, s/he will refer to the list and work off of it.
Does Green Cleaning Seattle - Eco-Maid Services™ have a minimum service charge?
Yes. We have a 3hr minimum for one time, first time, and monthly services; and a 2.5hr minimum for set schedule weekly or twice monthly services; if you are located outside of Seattle, the minimum may be higher. Please note: if booking below the time we recommend (capping the service time), we cannot insure that all services will be completed up to standard. We do not recommend capping the service.
How does Green Cleaning Seattle - Eco-Maid Services™ bill? It is by the hour or by the job?
We charge by the hour and in 15 minute increments, rounded up. For example, if you service takes 2 hours and 25 minutes, you would be charged for 2.5hrs; if you are located outside of Seattle, this minimum may be higher. Please call our office with questions. If our cleaner needs to wait to enter the home/office, wait time is billed time (please see above for instructions on how to enter).
My cleaner did a great job and I would like to show my appreciation. Can you tell me more about tipping?
A tip is always appreciated - and goes directly to your cleaner. A tip is a great way to show your cleaner that you are happy with his or her work. Tips are not "rolled into" our hourly rate, so if you would like to tip your cleaner, you may add the tip into your service total payment (and we will reimburse your cleaner) OR you may tip your cleaner directly. In the cleaning industry (unlike other service industries), it is more common to tip a flat rate as opposed to a percentage. Here’s an example – a masseuse or hairdresser is generally tipped between 15-20% of the service charge; whereas, a maid or mover is tipped a flat rate of $10 to $50 per service. The range depends on the length and quality of work.
If you forgot to tip, you can also click below (on the "Donate" button) to tip via Paypal (just include a note so we know which of our awesome cleaners you would like the tip to go to):
Who is that person with the clipboard taking notes?
That's one of our training cleaners and he or she is performing a quality check on your cleaner - and your service. We do schedule periodic on-site evaluations, which help to insure that you are receiving the best quality service and that your home or office is cleaned to detail. We do this to help insure that your cleaner doesn't miss anything and are following company policy.
Overall, the service I received was great, but there is something that I am not completely happy about. What do I need to do to get it fixed?
If something was missed in one of our standard cleaning service packages, and you are not satisfied with your house or office cleaning, please notify us within 24 hours of the cleaning and we will send the team back out - at our expense - to correct the problem. Please note, if you book by the hour and not up to our guidelines, we cannot guarantee that all services will be completed. Also, we will email you a survey shortly after your first service. If you have not already, please offer us your feedback when you receive it. If you have any questions, comments, or concerns, please do not hesitate to contact us. We find that great communication in the very beginning of setting up service insures a smooth set-schedule service - and is a great foundation from which we may develop our relationship.
Do I need to supply anything?
Just what you want us to clean! Our cleaners bring all of our own, company approved, biodegradable and eco-friendly cleaning products. In fact, our cleaners cannot use products that you provide (such as cleaning solutions nor powders nor sprays); however, if you like, our cleaners can use the mops, brooms, towels, and vacuum that you supply or prefer.
What products do you use?
Our main product line is Biokleen. We also use Bon Ami, and Ecover and Aura Cacia products. Our vacuums are Miele canister vacuums, which are low-noise, light-weight, and Energy Star approved. However, our vacuums do NOT have a beater bar. This means you will not see vacuum tracks in your carpeting after we vacuum.
What do you mean, you can't service my home?
Although we rarely encounter a situation where we have to refuse service to a client, if our cleaners continually feel uncomfortable working for a client and/or if the client harasses or solicits our company and/or cleaners, we reserve the right to refuse service to anyone.
I have a question. Who do I ask?
Of course, if you have any questions, comments or special requests, please do not hesitate to call or email the Green Cleaning Seattle - Eco-Maid Services™ office! We're here to make your life easier.
Is that all I need to know?
Once your service is officially booked, you will receive an email confirmation and checklist that will contain all of our policies and information on our services, as noted above. It will also recap the checklist for the service you have signed up for. After that, all you need to do is let us get to work! When signing up for service with Green Cleaning Seattle - Eco-Maid Services™ you are agreeing to our terms of service and service contract (don't worry, you can cancel service anytime, as long as you give at least 48hrs of notice!), so please BE SURE to read the cleaning confirmation email we send you.